If you are not 100% satisfied with our products you may return them within 30 days of purchase for a full refund (less shipping charges) as part of our unconditional satisfaction guarantee. Items returned after 30 days may be subject to restocking fees.
Custom built products are non-returnable.
You are welcome to return items in exchange for items in a different scale or rail size providing the tools have been unused and are in resalable condition. A 20% exchange fee may be applied for scale or rail size exchanges. Sorry, we are unable to provide exchanges for tools or supplies that have been used.
You may cancel any unshipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund less any shipping charges providing the item(s) are unused and are in the original packaging. You may only cancel custom ordered items if we have not started production of the item. To cancel an order please send an email message to firstname.lastname@example.org.