Shipping costs are automatically calculated on our website by UPS and Canada Post when you add items to the shopping cart. Costs are based on the overall weight of your order, and in some cases, the size of the items being shipped. We do not add any surcharges. The shipping rates displayed on our website are the actual rates supplied by UPS and Canada based on the contents of your shopping cart. We do not add any surcharges.

Due to their size, some items (such as rail and BullFrog control rods), are shipped in a separate box and may be subject to additional shipping fees. It is not unusual for boxes from the same shipment to get separated and arrive on different days.


Duties, Import Fees, Brokerage & Taxes

Shipping fees do not include duties, import fees, brokerage fees or taxes. All fees above and beyond the standard shipping costs are the responsibility of the customer.



Discounted/Free Shipping

From time-to-time we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart. Free shipping does not apply to any order that includes 36" rail.

Free shipping orders are typically shipped using Small Packet air mail service., however we may choose a different shipping method based on the destination and value of your order.

Discounted/Free Shipping offers may be discontinued at any time.

Duties, import fees, or taxes assessed by your country's customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.


Postal Shipping Times

Postal shipping times provided on the Shipping Options page on our website are provided by Canada Post, are NOT guaranteed and can take longer on occasion. It has been our experience that while the shipping times provided by the post office are usually fairly accurate, there will be occasions were it will take longer. If you need your order be a specific date, we recommend that you use a UPS Expedited or Express option instead.

Note that we are unable to initiate a lost package trace with the post office until the number of business days after the ship date as shown in the table below.

US Orders

We can ship to you via Mail or UPS.

Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $200 (USD). Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.


Canadian Orders

We can ship to you via Canada Post or UPS.

GST is automatically added to all Canadian orders. PST is applied to all orders being shipped to an address in Ontario.


International Orders

We will accept International orders from most countries. We can ship to you via Mail or UPS.

Duties and brokerage charges may be assessed by your country's customs service and the shipping company.


Built To Order Lead Times

Items marked as "Built to Order" are not kept in inventory. When an order for a built-to-order product is received, it is put into our production queue and produced in turn. The amount of time this can take varies from product to product, and will be influenced by our current work load. This can vary from a day or two, to several weeks.

If you need an estimate as to how long it may take to produce a particular item, please feel free to send an email to service@fast-tracks.net. Don't hesitate to let us know if you need a particular item quickly.


Order Processing Time

We make every effort to ship your order on time, however projected ship dates are not guaranteed.


Combining Orders

We are not able to combine multiple orders together for shipping. If you need to order additional items, you will need to enter a new order that will be processed and shipped separately. Multiple orders cannot be combined to qualify for our free shipping offer.


Expediting

To expedite an order, please send an email message to service@fast-tracks.net We will do our very best to respond to your expedition request within 2 business days.


Refused Shipments

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery, and who do not contact Fast Tracks to obtain proper return instructions may be assessed a fee to cover return shipping and restocking costs. These fees will be deducted from any credit due to the customer for returned items.


Order Cancellation

You may cancel any un-shipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund less any shipping charges. You may only cancel custom ordered items if we have not started the construction. To cancel an order please send an email message to service@fast-tracks.net.


Order Returns

You will find our returns policy and return shipping instruction here.