All products are shipped FOB from our facility in Port Dover, Ontario, Canada.
Shipping costs are automatically calculated on our website by UPS and Canada Post when you add items to the shopping cart. Costs are based on the overall weight of your order, and in some cases, the size of the items being shipped. We do not add any surcharges. The shipping rates displayed on our website are the actual rates supplied by UPS and Canada based on the contents of your shopping cart. We do not add any surcharges.
From time-to-time we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart. Free shipping does not apply to any order that includes 36" rail.
Duties, import fees, or taxes assessed by your country's customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.
Postal shipping times provided on the Shipping
Options page on our website are provided by Canada Post, are NOT guaranteed and can take longer on
occasion. It has been our experience that while the shipping times
provided by the post office are usually fairly accurate, there will be
occasions were it will take longer. If you need your order be a specific
date, we recommend that you use a UPS Expedited or Express option
We can ship to you via Mail or UPS.
Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $200 (USD). Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.
We can ship to you via Canada Post or UPS.
GST is automatically added to all Canadian orders. PST is applied to all orders being shipped to an address in Ontario.
We will accept International orders from most countries. We can ship to you via Mail or UPS.
Items marked as "Built to Order" are not kept in inventory. When an order for a built-to-order product is received, it is put into our production queue and produced in turn. The amount of time this can take varies from product to product, and will be influenced by our current work load. This can vary from a day or two, to several weeks.
We make every effort to ship your order on time, however projected ship dates are not guaranteed.
To expedite an order, please send an email message to firstname.lastname@example.org We will do our very best to respond to your expedition request within 2 business days.
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery, and who do not contact Fast Tracks to obtain proper return instructions may be assessed a fee to cover return shipping and restocking costs. These fees will be deducted from any credit due to the customer for returned items.
You may cancel any un-shipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund less any shipping charges. You may only cancel custom ordered items if we have not started the construction. To cancel an order please send an email message to email@example.com.
You will find our returns policy and return shipping instruction here.