menu Products menu cart 0
0 Items
Total $0

Shipping Policy

Shipping Policy
We have over fifteen years of experience shipping our tools and supplies to almost every country in the World. Every shipment is carefully reviewed and packaged to ensure fast and safe delivery.

Canada Post Labour Disruption. Updated Oct. 24, 2018

Canada Post started rotating strikes at various locations around the country Oct. 22, 2018. While this continues, some shipments may experience delays. We are unable to determine what shipments might be effected. If you want to guarantee timely delivery of your order, we suggest selecting any UPS option.

Orders that select Free Shipping as the shipping option may be sent Canada Post depending on the destination and the weight of the order. Typically, small, light orders under 2 lbs are sent via Canada Post (USPS). Larger orders typically ship UPS. To ensure your order will arrive quickly, during this labour disruption you may wish to select a paid UPS option.


Shipping Fees

Shipping costs are automatically calculated on our website by UPS or USPS when you add items to the shopping cart.

Costs are based on the overall weight of your order, and in some cases, the size of the items being shipped. We never inflate the cost of shipping or add hidden surcharges, we do, however discount the shipping costs to keep them competitive. The shipping fees you see are typically discounted 20-30%. The shipping rates displayed on our website are the actual rates supplied by UPS or USPS based on the contents of your shopping cart.

Due to their size, some items such as rail, BullFrog control rods and FreightCrates, these items will be shipped in a separate boxes. It is not unusual for boxes from the same shipment to get separated and arrive on different days.

Duties, Import Fees, Brokerage & Taxes

Shipping fees do not include duties, import fees, brokerage fees or taxes. All fees above and beyond the standard shipping costs are the responsibility of the customer.

Discounted/Free Shipping

From time-to-time we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart.

Free shipping orders are typically shipped using UPS Standard service, however we may choose a different shipping method based on the destination and value of your order.

Discounted/Free Shipping offers may be discontinued at any time.

Duties, import fees, or taxes assessed by your country's customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.

Postal Shipping Times

Postal shipping times provided on the Shipping Options page on our website are provided by Canada Post, are NOT guaranteed and can take longer on occasion. It has been our experience that while the shipping times provided by the post office are usually fairly accurate, there will be occasions were it will take longer. If you need your order be a specific date, we recommend that you use a UPS Expedited or Express option instead.

Note that we are unable to initiate a lost package trace with the post office until the number of business days after the ship date as shown in the table below.

Postal Service Name Days Before a Lost Package
Trace Can be Requested
Trace Time in Days
USPS Standard Post 30 10
USPS Priority Mail 15 10
USPS First-Clss Mail 10 7
USPS Express Mail 7 3
Canada Post Regular Parcel 15 7
Canada Post Expedited Parcel 15 7
Canada Post Xpresspost 5 3
International Small Packet Surface 90 30
International Parcel Surface 90 30
International Small Packet Air 30 10
International Xpresspost 10 7
US Orders

We can ship to the United States via UPS.

Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $800. Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.

Canadian Orders

We can ship to Canadian destinations via UPS or Canada Post.

Taxes are automatically added to all Canadian orders. HST will be applied to all orders being shipped to an address in Ontario.

International Orders

We can ship to almost any country in the World via UPS.

Duties and brokerage charges may be assessed by your country's customs service and the shipping company.

US Orders

We can ship to the United States via Postal Service or UPS.

Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $800. Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.

Canadian Orders

We can ship to Canadian destinations via Canada Post or UPS.

Taxes are automatically added to all Canadian orders. HST will be applied to all orders being shipped to an address in Ontario.

International Orders

We can ship to almost any country in the World via Postal Service or UPS.

Duties and brokerage charges may be assessed by your country's customs service and the shipping company.

Built To Order Lead Times

Items marked as "Built to Order" are not kept in inventory. When an order for a built-to-order product is received, it is put into our production queue and produced in the order it was received. The amount of time this can take varies from product to product, will be influenced by our current work load, and can vary from a day or two, to several weeks.

If you need an estimate as to how long it may take to produce a particular item, please feel free to send an email to service@fast-tracks.net. Don't hesitate to let us know if you need a particular item quickly.

Order Processing Time

We make every effort to ship your order on time, however projected ship dates are not guaranteed.

Combining Orders

Unless requested otherwise, multiple orders are shipped separately. If you want two or more orders combined into a single shipment, please let us know by sending an email to service@fast-tracks.net

Partial Shipments

We cannot ship partial orders. Your entire order will be held until all items are available and then shipped as a single shipment.

Expediting

To expedite an order, please send an email message to service@fast-tracks.net We will do our very best to respond to your expedite request within 2 business days.

Shipping Origin

All products are shipped FOB from our facility in Port Dover, Ontario, Canada.

Refused Shipments

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery, and who do not contact Fast Tracks to obtain proper return instructions may be assessed a fee to cover return shipping and restocking costs. These fees will be deducted from any credit due to the customer for returned items.

Order Cancellation

You may cancel any un-shipped, non-custom orders without penalty. If a non-custom item has already been shipped, you may return the item for a full refund less any shipping charges. You may only cancel custom ordered items if we have not started the build process. To cancel an order please send an email message to service@fast-tracks.net.

Order Returns

We reserve the right to modify our Shipping Terms at any time without notice.

This document was last updated on February 22, 2018.